Policy Overview
miderala.com provides digital social media content creation services, which are one-time digital products. Given the immediacy and digital nature of these services, this platform has a limited refund policy for refund requests.
By using the services provided by this website, you acknowledge and agree to this “Refund Policy”.
One-Time Purchase Refund Rules
For one-time purchased digital products or services:
If the product or service has not yet been used, consumed, or activated, users can apply for a refund within 7 days of the purchase date.
Services that have been used or partially consumed (e.g., used generated points, downloaded templates, unlocked features, etc.) are not eligible for a refund.
Some specific products may be explicitly marked “non-refundable”; in such cases, the specific instructions on the product page shall prevail.
Refund Request Process
If you meet the refund requirements, you can submit your request through the following methods:
Send an email to: [email protected]
Please include your account information, order number, and the specific reason for the refund in the email.
We will review your application and respond with the review result via email within 3 to 7 business days.
Non-Refundable Situations
Refunds are not available in the following situations:
Digital services already used or consumed.
Orders resulting from user error or accidental behavior.
Orders for which the refund application period has expired.
Orders associated with accounts suspended or banned for violating the platform’s terms of use.
Free trials or complimentary services.
Policy Changes
We reserve the right to modify this refund policy at any time. Any updates will be posted on this website. Your continued use of this service after such updates are posted constitutes your acceptance of the revised terms.
Contact Us
If you have any questions regarding refunds, please contact us through the following methods:
Email: [email protected]
